Last updated: October 2026

Your privacy matters to me. This policy explains, in plain language, what personal information I collect, why, and how I look after it. It covers this website and all my services, including psychotherapy, the Mentorship and Mentorship Sessions, certification, the Mystery School, masterclasses and retreats.

I'm bound by the Privacy Act 1988 (Cth) and, for health records, the Health Records and Information Privacy Act 2002 (NSW).

What I collect

• Your name, email, phone number and location

• Booking, payment and application details

• What you share in sessions, intake forms and messages, which may include information about your health and wellbeing

• How you use this website and respond to my emails and ads

I only collect health information with your consent, and only when I need it to work with you. I never store your card details; payments are handled securely by my payment provider.

Why I collect it

To work with you, process bookings and payments, assess applications, send you emails you've signed up for, show my ads to people who've visited my site, and meet my legal and professional obligations. I never sell your information.

Who I share it with

I use trusted services to run my business, including Squarespace, Flodesk, Square, Skool, Tally, WhatsApp and Meta. Some of these store data overseas, mainly in the United States and the European Union. By using my services, you consent to this.

What you share with me in sessions stays confidential. I'll only share it without your consent where the law requires it, such as a serious risk to your safety or someone else's.

Cookies

This website uses cookies, including the Meta Pixel and Google Analytics, to understand how people use the site and to show relevant ads. You can turn cookies off in your browser settings.

Decisions about you

I make every decision about clients and applicants personally. I don't use software or AI to make those decisions.

Keeping it safe

I store information on secure, password-protected platforms and keep client notes separate from my business systems. If a data breach is likely to cause you serious harm, I'll let you and the Office of the Australian Information Commissioner know.

I keep health records for seven years after your last session, or until age 25 if you were under 18, as NSW law requires. Other information is kept only as long as I need it, then securely deleted.

Your rights

You can ask to see or correct the information I hold about you at any time. I'll respond within 30 days.

If you have a concern about how I've handled your information, please contact me first and I'll work to resolve it within 30 days. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992, or, for health records, the NSW Information and Privacy Commission at ipc.nsw.gov.au or 1800 472 679.

Contact

Zena Chahine, EQMindset Email: admin@eqmindset.com.au

I may update this policy from time to time. The latest version will always be here.